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About Sirenis

GET TO KNOW US

Discover our Sirenis Hotels & Resorts hotel chain

About Sirenis Hotels

Sirenis Hotels & Resorts, an international family hotel chain whose head office is located on the island of Ibiza (Spain), with more than 50 years’ experience in the hotel sector. Sirenis Hotels & Resorts is a dynamic company in constant evolution. Proof of this can be found in the various quality distinctions awarded to our establishments, year after year, and in the continual renovation of our hotels.

 

TToday, Sirenis Hotels & Resorts is made up of a network of 8 hotels: 4 on the island of Ibiza (Spain), 1 resort in Punta Cana (Dominican Republic), 1 resort in Riviera Maya (Mexico), 1 on the island of San Andrés (Colombia) and 1 in Cartagena de Indias (Colombia). These hotel installations are complemented by two water parks – Sirenis Aquagames– located in Punta Cana and Ibiza; the Spa Grand Sirenis, considered one of the largest and most spectacular spas in Riviera Maya; the Sirenis VITAL Spa in Ibiza; and the Spa Grand Sirenis in Punta Cana. The group’s human capital is made up of 3,500 direct employees.

 

At Sirenis Hotels & Resorts, we specialize in providing hotel management and marketing services. Our extensive experience in the vacation sector, coupled with highly qualified human and material resources, validates our expertise.

 

Our proficiency in the hotel industry allows us to understand our partners' perspectives thoroughly, enabling us to address their business objectives effectively. Continuously enhancing our portfolio will be instrumental in fostering future management agreements for accommodation units in prime tourist destinations.

Our History

Key dates for Sirenis Hotels & Resorts

1967: The business group was founded at the end of the 1960s by Abel Matutes Tur and Vicente Matutes Tur, under the name of Matursa. At that time, real estate and construction represented one of the company’s main activities, given the huge growth experienced in the island of Ibiza. Various hotels were built as part of this construction business, including those in which the company itself invested, with varying percentages of ownership.

 

1991: The Matursa Group changes focus, dedicating itself to its own hotel management and direction. Through swaps and purchases between various partners, Matursa Hotels came to take full or majority stakes in a series of establishments, while relinquishing other minority shares. In the 90s, the second generation of the family joined the group – Pedro Matutes Barceló (current General Manager) and Abel Matutes Barceló (current Vice-President) – sharing the company’s management with Abel Matutes Tur (current President), complementing each other, and offering all their greatest qualities to the company, which would ultimately lead to the development of a series of significant and progressive changes.

 

1995: One of these would be a change in the hotel brand. As a result, Sirenis Hotels & Resorts came to replace Matursa Hotels. What’s more, we expanded our business to include professional customer-survey systems and our own loyalty programme.

 

2000: With the new millennium came an important and decisive milestone in the fate of Sirenis Hotels & Resorts: the start of our internationalisation. In this year, we opened our first hotel in Punta Cana, Dominican Republic: Sirenis Cocotal Beach Resort.

 

2001: We opened our second hotel in Punta Cana, Dominican Republic: Sirenis Tropical Suites.

 

2006: We created a new brand and line of hotels, Grand Sirenis Hotels & Resorts, coinciding with the opening of our first hotel in Riviera Maya, Mexico: Grand Sirenis Riviera Maya Hotel & Spa. In this same year, we inaugurated a second hotel in Riviera Maya, the Grand Sirenis Mayan Beach Hotel & Spa.

 

2009: we launched a new business line in the Caribbean through the creation of our own holiday club, SIRENIS PREMIUM TRAVELLERS, now known as ULTIMATE LEISURE CLUB, which would significantly boost income and brand loyalty within a broad segment of customers.

 

2012: An important characteristic of Sirenis Hotels & Resorts has always been our huge commitment to family-friendly tourism. A commitment that we demonstrated in this year with the opening of two own-brand water parks, linked to the operation of our resorts – Sirenis Aquagames, with one park in Punta Cana and another in Ibiza.

 

2013/2014: We launched renovation works at Sirenis Seaview Country Club, today known as Holiday Village Seaview Ibiza. Considered one of the best family-friendly hotel complexes in Ibiza, the hotel – today an all-inclusive establishment – offered new and improved installations, with a new infinity pool, various types of swim-up rooms, three themed restaurants, various sports areas, and an exclusive climbing area.

 

2017: We completely renovated Sirenis Hotel Club Siesta and added a themed restaurant with its own unique character to our all-inclusive culinary offering.

 

2018: We completed the full renovation of Sirenis Seaview Country Club. What’s more, renovation and repositioning works were finalized in Punta Cana, implementing the Grand Sirenis brand in the Dominican Republic. As a result, Grand Sirenis Punta Cana Resort joins the portfolio of our most exclusive hotel brand. For this property, we worked with the Maat Handasa architecture firm, headed up by Pedro Velasco and with Paulina Morán as its interior designer, both awarded the “Prix Versailles” on several occasions – an international recognition driven by UNESCO which awards architectural projects that best promote interaction between culture and the economy.

 

2019: We fully renovated Sirenis Hotel Club Aura, also known as TUI BLUE Aura, which today features a new building with Deluxe rooms and an infinity pool, improved installations, and a range of two themed restaurants. In the Caribbean, we also completed an ambitious renovation of Grand Sirenis Riviera Maya Resort and, at the end of the same year, opened a hotel under management in Cayo Santa María, Cuba, together with the Gaviota tourism group:Grand Sirenis Cayo Santa María.

 

2019/2020: We transformed our hotels in Playa d’en Bossa – Sirenis Hotel Goleta and Sirenis Hotel Tres Carabelas – to give way to a new brand: The Ibiza TwIIns. A comprehensive renovation and product repositioning, consolidating our hotel accommodation in Playa d’en Bossa into one superior four-star establishment. TwIIns is an original hotel concept offering guests the chance to discover the island’s true character. Thanks to the most innovative technology, every inch of this resort offers a series of interactive activities allowing visitors to explore the great wealth of Ibizan cultural and natural heritage.

 

2022: Sirenis Hotels & Resorts is expanding its portfolio of hotels in the tourist destinations of Gran Canaria and Varadero and is going to take over the management of the Marina Elite and Sirenis Tropical Varadero hotels, respectively. With this incorporation, Sirenis Hotels & Resorts now boasts one hotel in the Canary Islands and two hotels in Cuba.

 

2023: We inaugurated Grand Sirenis San Andrés commencing operations managed by our hotel group following an agreement with OxoHotel. now part of the Grand Sirenis brand in the Caribbean, this is our first hotel in Colombia.

This beachfront resort offers an exclusive experience on the island of San Andres, being the only hotel boasting 5 stars.

We are committed to local integration, respecting the environment at all times and providing a quality, luxury and sustainable option for visitors, in this paradise of 7 colours.

 

2024: We welcome Sirenis Park View La Habana, our latest addition to the Sirenis brand portfolio in the Caribbean islands. This time, we have chosen the Cuban capital, where historical charm and the vibrant life of the city meet at every step. Enjoy authentic Cuban culture, with easy access to major landmarks such as the Capitol, the Plaza de la Revolución, and the bustling local markets, while relaxing in a sophisticated and colonial setting that reflects the essence of this iconic city.

 

2025: We add the Grand Sirenis Cartagena in Cartagena de Indias to our portfolio, which, after strengthening our agreement with OxoHotel, begins operating under the management of our hotel group.

Our Brands 

Logo sirenis hotels & resorts

Sirenis Hotels & Resorts 

For more than 50 years, we’ve been operating in the national and international hotel sector with the utmost standards of quality and service. All our hotels are prepared to welcome customers with the highest expectations, offering a wide range of options. All-inclusive hotels, comprehensive facilities and an extensive selection of services and activities to guarantee all our guests a fantastic holiday.

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logo Grand sirenis

Grand Sirenis Hotels & Resorts

The Grand Sirenis category offers the maximum expression of excellence, combined with an all-inclusive luxury service. These are eco-resorts, in which visitors can enjoy exquisite cuisine, first-class services and an exclusive atmosphere. Each Grand Sirenis resort and destination includes a full range of experiences and sensations to make each customer feel unique and special.

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logo sirenis TwIIns
The Ibiza TwIIns

The Ibiza TwIIns is the result of a process of strategic reflection carried out by the chain. A cutting-edge hotel concept, with its own identity, rooted in the tourist destination in which it is located, and which allows its customers to explore and discover the island of Ibiza through the senses, thanks to innovative technology made available to all our guests.

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logo Ultimate Leisure Club

Ultimate Leisure Club

Ultimate Leisure Club is a flexible holiday club that offers access to privileged destinations, with the freedom to choose when, where and how often you want to enjoy your holidays. By becoming a ULC member, you’ll gain access to some incredible and highly exclusive accommodation units, with a range of first-class benefits.

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For more than 50 years, we’ve been operating in the national and international hotel sector with the utmost standards of quality and service. All our hotels are prepared to welcome customers with the highest expectations, offering a wide range of options. All-inclusive hotels, comprehensive facilities and an extensive selection of services and activities to guarantee all our guests a fantastic holiday.

icon-close

The Grand Sirenis category offers the maximum expression of excellence, combined with an all-inclusive luxury service. These are eco-resorts, in which visitors can enjoy exquisite cuisine, first-class services and an exclusive atmosphere. Each Grand Sirenis resort and destination includes a full range of experiences and sensations to make each customer feel unique and special.

icon-close

The Ibiza TwIIns is the result of a process of strategic reflection carried out by the chain. A cutting-edge hotel concept, with its own identity, rooted in the tourist destination in which it is located, and which allows its customers to explore and discover the island of Ibiza through the senses, thanks to innovative technology made available to all our guests.

icon-close

Ultimate Leisure Club is a flexible holiday club that offers access to privileged destinations, with the freedom to choose when, where and how often you want to enjoy your holidays. By becoming a ULC member, you’ll gain access to some incredible and highly exclusive accommodation units, with a range of first-class benefits.

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SUSTAINABILITY & CSR

Integrated policy on quality, the environment and social responsibility.


Sirenis Hotels & Resorts are based on three essential pillars:

· CLIENT SATISFACTION

· Respect for the ENVIRONMENT

· SOCIAL RESPONSIBILITY


Based on these principles, our Quality Environmental and Social Responsibility commitments are defined as follows:

· Continuous improvement in our client’s satisfaction:

1. Establishing direct, personal contact with them, and considering their complaints and claims for our continuous improvement projects.

2. Objectively measuring our clients’ level of satisfaction.

· Guaranteeing the quality of service:

1. Determining the risk and opportunities of each process to improve customer satisfaction. Adapting operations to identified needs and actively listening to clients.

2. Collaborating with our suppliers and partners in the search for and development of new products.

3. Renovating and updating the facilities to improve the service.

4. Undertaking periodic reviews of the Management System.

· Respecting and complying with Legal Requirements, as well as commitments imposed by the company.

· Collaborating with local development:

1. Applying a procurement policy that favours local products.

2. Introducing clients to local cultures.

· Respect for the environment:

1. Optimize waste generation and facilitating its separation.

2. Providing our partners with continuous training on the Environment.

3. Acting on the consumption of natural resources, minimising the impact and working to reduce the carbon footprint associated with our operations.

4. Using resources sustainably to protect biodiversity, ecosystems, and mitigate the effects of climate change. Committed to preserving the biodiversity of the area.

· Maintaining a clear opposition to child and sexual exploitation.

· Ensuring equality on our teams.


The policy has been communicated to our whole team and is available for all interested parties.

ENVIRONMENTAL REPORTS
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