GRAND SIRENIS SAN ANDRÉS

Guests need to check out by 12 noon on the day of their departure. However, depending on room availability, you’ll be able to extend your check-out time to 18:00 at the latest. An additional charge applies for this service: COP $500,000 in low season, COP $600,000 in mid-season and COP $800.000 in high season. Full information is available at reception. 

Wi-Fi is free in your room and anywhere else in the hotel. Please ask for the password at Reception. 

Yes, we have a pool towel service. Full information is available at reception. Loss or theft of either the towel or the ticket will incur an additional cost of USD $60. 

Please fill in the contact form at the top of the page.

We would like to remind you that, in accordance with Columbian regulations, as laid out in  Law 1335 of 2009, smoking is not allowed in enclosed areas within workplaces and/or public places such as: Bars, restaurants, shopping centres, shops, fairs, festivals, parks, stadiums, cafes, discos, cybercafes, hotels, fairs, pubs, casinos, communal zones and waiting areas, where large numbers of people gather. 

All our rooms are equipped with a complimentary safe where you can leave your  documentation and valuables. Please ensure that the door to the safe is firmly shut before leaving your room. On the day of your departure, check that nothing has been left inside, and leave the safe door open. 

The hotel takes no responsibility for the loss of money or valuables that have not been deposited in the safe. Neither shall the hotel be responsible for the loss of money or valuables that have been deposited in the safe if the safe has not been closed properly. 

Yes, this service is available in your room. 

Yes, this service is available in your room. It includes a daily refill.

Yes, you’ll find a hairdryer in the bathroom. 

It is not possible to guarantee an upgrade to a better room category before your arrival at the hotel. 

You can only request an upgrade to a room in a higher category on arrival at the hotel and this will be subject to availability. 

Our reception staff will be able to check on the availability and cost of any upgrade on arrival. 

We aim to accommodate our customers in accordance with the room type selected at the time of booking. Email us with any requests or special needs you may have. Please don’t forget to include your booking details. Our reception staff will make every effort to meet  your needs, subject to availability. Please note that we cannot guarantee confirmation  prior to arrival. 

Yes, this service is available in your room.

The climate is tropical, and throughout the year temperatures generally range between 26 °C and 30 °C, rarely falling below 25 °C, or rising above 31 °C. 

We advise packing clothes suitable for a hot climate. Don’t forget your swimwear, and a light jacket for the evenings.

The protection factor depends on your skin type. With current levels of solar radiation, we recommend Factor 20 to Factor 50, in particular for children. We recommend you avoid the sun between 13:00 and 16:00. 

The official currency is the Colombian peso.

The official language in Columbia is Spanish (Castilian) but English is understood and  spoken in the San Andrés area and at the hotel. 

No, we don’t provide a currency exchange service at the hotel. You’ll find bureaux de change at the airports and in the centre of San Andrés City. 

There are supermarkets nearby. The nearest shopping area is a 5-minute walk from the hotel. 

The tourist tax is COP $120.000 for travellers above the age of seven, and if it hasn’t  already been included in the price of your plane ticket, you’ll be able to pay it either at  Bogotá Airport when you fly out, or at the airport in San Andrés when you arrive on the island. 

You’ll find swim nappies in the supermarkets nearby. The nearest shopping area is a 5 minute walk from the hotel. 

No, the tap water is not safe for drinking as it can harm your health. You can drink the drinking water in bars, restaurants or in the minibar in your room. 

It’s not necessary to be vaccinated before travelling to San Andrés but we recommend you visit a doctor beforehand to check your existing vaccination status. 

No, but Clarence Lynd Newball Memorial Hospital, the nearest hospital, is just 3km from the hotel. Both services incur a supplementary cost. 

Yes, we work in accordance with all the health authority’s recommendations as well as those of the quality inspectors. 

There is an additional charge for spa access that depends on the service you’d like to use. There is a supplementary charge for the steam area, massages, treatments and body wraps. 

Although we don’t offer a special vegetarian menu, we do offer a variety of salads and other meals suitable for vegetarians. 

Although we don’t offer a special vegan menu, we do offer a variety of salads and other meals suitable for vegetarians. 

There are low calorie options on the menu at all of the hotel’s restaurants.

We have gluten-free food at the hotel that can be prepared for the main buffet restaurant as long as our customers request this in advance. At our themed restaurants, we provide information about which meals on the menu are gluten-free. 

We offer special meals for diabetics. Please inform our Reception or restaurant team when you arrive at the hotel. The menu can be adapted in response to customer needs. 

Yes, we have a dress code: 

• Buffet Restaurant: Swimming costumes and bare chests are not permitted in the buffet restaurant. 

• Themed restaurants: guests may wear formal shorts in the themed restaurants. You will not be allowed to enter the themed restaurants wearing a sleeveless shirt or swimming costume. 

We recommend you dress more formally at dinnertime. 

No, food prepared in the hotel must only be consumed on site.

The hotel offers a 24 hour all-inclusive service, outside of the buffet restaurant opening times. Snacks, water, soft drinks and beer are on offer 24 hours a day. 

If you require an early breakfast before the restaurant opens on your day of departure, please contact Reception by 20:00 the previous day. 

There is a microwave for heating baby food in the restaurant. We recommend you let the restaurant manager know about your requirements. 

You can book an evening meal at any of our themed restaurants through our Reception team. Booking is subject to availability. 

Booking is necessary for all themed restaurants (subject to availability).

There is a special children’s pool and a Miniclub.

Yes. The hotel has a nanny service. This is provided at an additional cost. Please ask at reception for information about this service. 

Yes, all public areas of the hotel (reception, terrace, restaurants and bars, etc.), as well as 4 rooms have been adapted for those with reduced mobility. 

Yes, the lift doors are 80cm wide. The interior dimensions are 130cm (width) by 106 m (depth). The handrail is positioned at a height of 90cm. 

The adapted rooms are located on accessible floors but you do need to use the lift.

The bathroom in our accessible rooms has a shower with a slip-resistant, threshold-free floor. The vertical grab bar is located at a height of 70cm to 117cm. 

Yes, but you must use the lift to get to it as it is on the third floor.

No, you’ll have to cross a road to reach the beach.

If you want to cancel a booking made on www.sirenishotels.com, you can do this on the MY BOOKINGS page of our website. You should include the email address you used to  complete the booking and your tracking number.  If you want additional help with your reservation you can contact us by email at  reservas.co@sirenishotels.com 

If you want to change your original booking and this is permitted by your chosen rate, follow these steps: 

1. Firstly, make a new booking at the hotel for the dates you want. Please, bear in mind  that the rates and booking conditions shown on the website are subject to change at any time, which is why the cost of the new booking could be different from the original booking. Please, bear in mind that room availability is limited. 

2. Once you’ve received the confirmation email for the new booking with a booking code and a copy of the receipt, you should cancel the original booking, from the MY BOOKINGS page you’ll find from the home page. 

3. Please make sure that the new booking is made correctly before cancelling the original,  so that your accommodation is guaranteed. The booking is confirmed when a booking  code is created and a confirmation email is received showing the booking code. 

If you haven’t received your booking confirmation, please contact reservas.co@sirenishotels.com. We’ll look for your booking on our system and send you a copy.