Yes, the hotel offers a late check-out service depending on availability at the time. Full information about this service is available at reception.

The charge for this service is ………… up to 4 p.m. and ………… for every additional hour until 6 p.m. 

Wi-Fi is free in your room and anywhere else in the hotel. Please ask for the password at Reception.

We remind that you, in accordance with regulations, smoking is not permitted in any enclosed parts of the hotel: communal areas, dining room, inside bars, event rooms, rooms and corridors.

All our rooms are equipped with a complimentary safe where you can leave your documentation and valuables. Please ensure that the door to the safe is firmly shut before leaving your room. On the day of your departure, check that nothing has been left inside, and leave the safe door open.

The hotel takes no responsibility for the loss of money or valuables that have not been deposited in the safe. In the same way, the hotel with not be held accountable. FREE.

Yes, this service is available in your room.

Yes, this service is available in your room.

Yes, you’ll find a hairdryer in the bathroom.

It is not possible to guarantee an upgrade to a better room category before your arrival at the hotel.

You can only request an upgrade to a room in a higher category on arrival at the hotel and this will be subject to availability.

Our reception staff will be able to check the availability and cost of any upgrade on arrival.

We aim to accommodate our customers in accordance with the room type selected at the time of booking. Please email us with any requests or special needs you may have. Please don’t forget to include your booking details. Our reception staff will make every effort to meet your needs, subject to availability. Please note that we cannot guarantee confirmation prior to arrival.

In Cartagena de Indias, the climate is warm and tropical all through the year, with temperatures ranging between 28°C and 32°C. Summers are constant - sunny, with a lovely see breeze that cools the air. Winters are mild and humid, with occasional rain, but rainfalls are often short and don’t affect the beauty of the destination. Throughout the year, temperatures rarely drop below 27°C or go higher than 33°C, creating the ideal weather conditions to enjoy the city’s beaches and vibrant urban life.

We advise packing clothes suitable for a hot climate. Don’t forget your swimwear, and a light jacket for the evenings. 

The protection factor depends on your skin type. With current levels of solar radiation, we recommend Factor 20 to Factor 50, particularly for children. We recommend you avoid the sun between 1 p.m. and 4 p.m.

The official currency of Columbia is the Columbian peso, with the abbreviation COP.

The official language is Spanish. However, English is generally understood in the main tourist areas.

Yes, there are several supermarkets and grocery stores near the hotel. Even though the area is best known for its beaches and resorts, there are supermarkets like Éxito, Carulla, and other smaller ones at different parts of Cartagena, which can be accessed by car. Also, many of these establishments offer a variety of local and international products.

No. We recommend that guests drink the bottled water available from the minibar in their room.

You do not need to be vaccinated before travelling to Cartagena de Indias, but we recommend you visit a doctor before travelling to check your existing vaccination status.

Yes, we work in accordance with all the health authority’s recommendations as well as those of the quality inspectors.

Although we don’t offer a special vegetarian menu, we do offer a variety of salads and other meals suitable for vegetarians.

Although we don’t offer a special vegan menu, we do offer a variety of salads and other meals suitable for vegetarians.

There are low calorie options on the menu at all of the hotel’s restaurants.

There are gluten-free options on the menu at all of the hotel’s restaurants.

We offer special meals for diabetics. Please inform our Reception or restaurant team when you arrive at the hotel. The menu can be adapted in response to customer needs.

Yes, we have a dress code:

• Swimming costumes and bare chests are not permitted in the dining area.
• Restaurant: Guests may wear formal shorts in the restaurant. Sleeveless shirts and swimming costumes are not permitted in the restaurant.

We recommend you dress more formally at dinnertime.

Flexible rate:

If you cancel more than 48 hours before the date of arrival, the hotel will reimburse any deposit you have paid.   

If you cancel after the deadline, the hotel will charge the amount of the first night, and if you have paid the full cost of the booking, the amount of the first night will not be reimbursed.

If you do not arrive, the hotel will charge the amount of the first two nights to the card provided as a guarantee, and if you have paid the full cost of the booking, you will not be reimbursed for the amount of the first two nights.

If you would like to pay the full cost of your booking on arrival at the hotel, your credit card is only needed as a guarantee for your booking. The cost of the booking will not be charged to the credit card, since payment is made at the hotel on the day of arrival with a credit card or in cash, in local currency and according to the exchange rate on the day. If you cancel two days before the date of arrival, you will be charged the first night of your stay. If you do not arrive, you will be charged the first two nights.

Sirenis Hotels & Resorts reserves the right to place a pre-authorisation hold for the amount of the first night.

If you have chosen to pay the full amount of your booking now, the booking system will connect to the bank using a secure connection, so as to guarantee maximum security in the payment process, and will charge the amount indicated on the receipt.

If you want to cancel a booking made on www.sirenishotels.com, you can do this on the MY BOOKINGS page of our website. You should include the email address you used to complete the booking and your tracking number. 

If you need any additional assistance for bookings at this resort, the email address for bookings is: reservas.ctg@sirenishotels.com.

If you have not received email confirmation of your booking, please contact reservas.ctg@sirenishotels.com.  We will search for your booking in our system and send you a copy of the confirmation.