Frequently Asked Questions

Room occupancy begins at 3 pm on the first day of the booked period.
Room occupancy ends at 12 pm on the day the booked period ends. The establishment will understand that the customer wishes to extend their stay by a day in the event that they do not leave the room by the time stated above.

Wi-Fi connection from your room or anywhere in the hotel is free for 2 devices per room. Please request a password for access at Reception.

Yes.  A deposit of 10€ is payable (in cash) for each towel. 
The deposit will not be refunded in the event of loss, removal or theft of a towel or towel receipt. Full information is available at Reception.

Yes, the hotel offers a late check-out service, depending on availability at the time. We will inform you how to use this service at Reception.
The service costs €40 up to 16:00 and €10/hour for each additional hour up to 18:00.

Please complete the contact form available on the upper section of our website.

We would remind you that according to Spanish law (28/2005), it is not permited to smoke in the closed areas of the hotels, public areas, dining room, indoor bar, lounges, bedrooms and corridors. Smoking is allowen on the outdoor terrace.

In your room you will find a safe which can be hired by paying a deposit of €15 (payment in cash) and a fee of €3 per day. On your day of departure please leave the door of the safe open, bring the key to Reception and the amount you have paid as a deposit will be refunded. The hotel is not responsible for money or objects of value which have not been placed inside the safe. The loss, removal or theft of the key of your safe will result in the loss of the deposit.

All rooms have a kettle.

No, there is not a minibar service, but there is a mini fridge, a kettle and a microwave available in the kitchen of the room.

Yes, you will find a hair dryer in the bathroom.

It is not possible to guarantee an upgrade to a superior category room before arrival at the hotel.
It is only possible to request an upgrade to a superior category room upon arrival at the hotel, and it will always depend on availability at that time.
The personnel at Reception will be able to check the availability and price of the upgrade upon your arrival.

If you need to use an iron and ironing board, please contact Reception.
A deposit of €20 is requested (payment in cash).

We try to accommodate our clients based on the type of room selected at the time of reservation. You can email the hotel with your requests and needs. Please don't forget to include the details of your reservation. Our Reception staff will do everything possible to satisfy your wishes based on availability at the time and without guarantee of confirmation before arrival.

No, the pools of the swim-up rooms are exclusively accessed and used by guests staying in this type of room.

Ibiza has a Mediterranean climate. In summer, from June to September, the average temperature is 28º C and can reach 35º C. On the beautiful beaches on the island, the water temperature averages 25º C. In winter the average temperature is 20º C.

In summer, it is preferable to wear cool clothes and of course don’t forget your swimming costume! At the beginning and end of the summer season, you will need a light cover up for the evenings, and during the winter you need warm clothes.

With the high temperatures in summer, we would advise you to use sun lotion with an average protection index of 20 to 50, especially for children. It is also recommended to avoid sunbathing between 1pm and 4pm.

In Ibiza, as in Europe, the currency is the Euro.

The official languages are Spanish and Catalan; at the hotel English is also spoken.

The hotel has a currency exchange service at Reception between 08:00 and 22:00h. There are ATM's available in the vicinity of the hotel.

Yes, you will find a supermarket very near the hotel.

Diabetic dishes are available, so we would recommend that you inform the hotel reception of your needs on arrival, or to the restaurant manager.

Although there is not a special menu available for vegetarians, there is a wide variety of salads and different dishes suitable for vegetarians.

Please wear appropriate clothing to access the restaurants. It is strictly prohibited to enter barefoot, in swimwear, with wet clothes or topless.
At dinner it is recommended to dress more formally.

Yes, the hotel offers picnics, which should be booked a day in advance at the restaurant, before 20:00h.

On the day of arrival, guests arriving at the hotel after the dining room has closed may request a cold supper. It is necessary advance notice before the arrival day.

If you require an early breakfast on your departure day before the restaurant is open, please see Reception before 8 pm on the previous day.

At the hotel we have gluten-free foods for preparation in the main buffet restaurant, provided that our guests request them in advance. At the themed restaurants we will inform you of which dishes on the menu are gluten-free.

There is a microwave in the restaurant for heating baby food; we recommend notifying the head of the restaurant of your needs.

Yes, the water is safe to drink however we would advise you not to drink from the tap.

Yes, bottled mineral water and other drinks are available for purchase from the hotel bars. You will also find a supermarket in front of the hotel. 

It is not necessary to be vaccinated when travelling to Ibiza.

No, but there is one nearby.

There is a playground in the Sirenis Aquagames water park area, one separate children’s pool, a new aerial adventure course, one football pitch and one multi-sport court.

The Sirenis Seaview Country Club is a Holiday Village hotel of the tour operator First Choice. The Holiday Village entertainments team are in charge of organizing all the day time activities for children, and the mini club. Clients who have booked direct or via tour operators other than First Choice will be able to take part in certain activities, subject to availability at the time and only if the children speak and understand English. A charge will be payable direct to the First Choice team for activities such as soccer and swim school. The mini club activities and service are only for customers who have booked through First Choice.

If you are travelling with a baby under 2 years old, the cot will be available in your room upon arrival. This service is free.
If your baby is over 2 years old and requires a cot, the hotel must be notified, and will provide one for free, depending on availability at the time.

Free service and subject to availability, if your baby needs a cot you must inform the hotel.

Tornado 1.40m
Kamikaze 1.22m
Aquatubo, Aquafun, Aquaracer 1.10m

This service is subject to availability at the time. The price is a €20 deposit (payment in cash) and €15 hire per week.
In the case of unavailability at the hotel, we will be obligated to offer this service through an external company for the price of €25 hire per week.

This service is subject to availability at the time. The price is a €20 deposit (payment in cash) and €15 hire per week.

This service is subject to availability at the time. The price is a €20 deposit (payment in cash) and €15 hire per week.

Yes, we have nappies in our shop within the hotel.

Yes, the supermarket offers baby milk from the Cow & Gate, Nestle and Nidina brands. It also sells fresh milk from the Letona, Puleva and Granja Santa Gertrudis (local production) brands.

The minimum age is 6 years, the maximum weight is 130kg and it is obligatory to speak English.

There is no babysitting service at the hotel.

If you need to reserve a transfer, you can check availability and rates on our website. Click on the "Book Transfer" section of the Homepage.

Car or motorbike hire may be arranged at Reception.

Yes, all public areas (except the Nautilus Pub, the gym, the sauna and the jacuzzi) are accessible for guests with reduced mobility. There are 10 adapted rooms in the hotel, but they do not have kitchen installations. 

Yes, the entrance is accessible for guests in wheelchairs, and the doors measure 164 cm.

Yes, the lift doors measure 79 cm inside, the lifts are 90 cm wide with a depth of 139 cm. The handrail is 98 cm high and the lift buttons are in Braille and is 109 cm – 132 cm high.

The adapted rooms are found on an accessible floor; use of the lift is not necessary.

The door is 82 cm wide and once inside, the hall is 133 cm wide and it is possible to make a 150 cm turn in the bedroom.

The adapted bathroom has a non-slip bath which is 52 cm high; the vertical handrail is at a height of 60 – 140 cm and has another horizontal handrail. The toilet handrail is 83 cm high and the toilets are 49 cm high, the washbasin is adjustable between 60 cm and 90 cm and the handrail is 36 cm – 136 cm. The bathroom door measures 79 cm.  All rooms have walk in showers.

Yes. The access to the swimming pool and sun terrace is flat and there are no obstacles. It is also easier to enter the pool thanks to the “beach” access.

Non-Refundable rate:
Changes are not permitted.
Prepayment: Your credit card will be charged with the total cost of the reservation when you finalise the reservation process. Cancellation: In the event of cancellation of a booking with a non-refundable rate or no show, the amount paid will not be refunded.

Flexible rate:
If you cancel at least 48 hours before your arrival date, the hotel will return any deposit you may have paid.
If you cancel after the deadline, the hotel shall charge the amount of the first night, and if the whole booking has been paid, the amount of the first night shall not be refunded.
If you do not show up, the hotel shall charge the amount of the first two nights to the card provided as a guarantee, and if the whole booking has been paid, the amount of the first two nights shall not be refunded.
If you wish to pay the total cost of your booking on arrival at the hotel, your credit card is only necessary as a guarantee for your reservation. The reservation cost will not be charged to your credit card, as payment is to be made at the hotel on the day of arrival, either by credit card or in cash, in local currency and according to the exchange rate of the day. If you cancel two days before your arrival date, you will be charged for the first night of your booked stay; in the case of a no-show, you will be charged for the first two nights.
Sirenis Hotels & Resorts reserves the right to do a pre-authorization for the cost of the first night. 
If you have chosen to pay the total cost of your booking now, the reservations system will connect to the bank using a secure connection, in order to give the maximum safety guarantee for the payment process and will charge the amount indicated in the voucher. 

If you wish to cancel a booking made on our website www.sirenishotels.com, you may do so under the section "My Booking" on the home page. You will need to include the email address used at the time of booking, and the booking confirmation code.

If you need further assistance to cancel a booking please contact request.ibz@sirenishotels.com.

In the event of cancellation of a booking with a non-refundable rate, the amount paid will not be refunded.

If you wish to amend your original booking, whenever your rate allows it, the procedure is as follows:

1. First of all, make a new booking for the accommodation and dates you now require.  Please bear in mind that the rates shown on the website are subject to change at any time, as are the booking conditions, so the cost for your new booking may differ to that of the original one.  Please also take into account that the room availability is limited.

2. Once you have received the confirmation email for the new booking, with the booking confirmation code and copy of the voucher, you will need to cancel the original reservation, under the section "My Booking" which you will find on the home page.  You will need to include the email address used at the time of booking and the booking confirmation code. 

3. Please make sure the new booking is successfully made before cancelling the original one, so that you are assured of the accommodation. The booking is confirmed when a reservation code has been generated and a confirmation email has been received displaying the code, with a copy of the accommodation voucher.

If you have not received the confirmation email, you should contact request.ibz@sirenishotels.com . We will locate your booking and send you a copy of the voucher.

The Balearic Government approved a law taxing tourist stays in the Balearic Islands. This tax came into effect from the 1st July 2016 and will tax stays in tourist establishments as from this date.
It is a direct tax, which will be paid in full into a fund for encouraging sustainable tourism.

All clients staying at the hotel (stays of persons under 16 years of age are exempt).

The sum to be paid will be obtained by applying the following rate to the number of days’ stay: in four star hotels €3 + VAT.
Discounts: 50% for long duration stays (as from the 9th day of the stay).

On arrival at the hotel during the check-in procedure our reception staff will present the corresponding documentation for payment of the tax before entry to the room.