Frequently Asked Questions

No, body treatments and massages have additional charges.

The Wi-Fi connection is free for customers staying at the resort. Our customers will connect to the Wi-Fi network of the hotel using their room number, name and by providing an email address.

Yes, the complex is adapted with ramps so that you can move around all of the public areas of the hotel. Additionally, we have the Internationally recognized Blue Flag status on our beach which includes adapted access to the beach. 
https://idard.org.do/playas_certificadas/uvero-alto-sirenis/
Although we do not have special installations for accessing the pools, we do have a gradual beach slope, like a ramp, into the pool.

The access to the water park is included for all hotel guests.

Guests need to check out by 12 noon on departure day. However, depending on room availability, you’ll be able to extend your check-out time to 6pm at the latest. There is an additional cost for this service of 1,800 Dominican pesos (approx. 40 USD) from 1pm to 4pm, 2,000 Dominican pesos (approx. 45 USD) up to 5pm and 2,400 Dominican pesos (approx. 50 USD) up to 6pm. 

The climate is tropical and the country has the same season as the north hemisphere. The average temperature varies between 25º and 30º C except in high altitude regions.

It is preferable to wear cool summer clothes and of course don’t forget your swimming costume! Take also light cover ups for the evenings.

With the tropical climate of Dominican Republic is better, particularly for children, prevent the sun from 1 p.m. to 4 p.m.

The protection factor depends on your skin. If you travel in summer, the temperature can reach more than 35º C and we would advise a minimum factor of 20.

The official currency in Dominican Republic is the Dominican Peso but in all the tourist areas the use of the American dollar is common. The Euro has also entered the market thanks to the large amount of European tourists, particularly Spanish.

The official language is Spanish; however English is generally understood in the main tourist areas.

The hotel offers an currency exchange service and in addition you’ll find an ATM to withdraw money in the local currency.

You will find shops in the resort selling souvenirs.

The closest shopping centre is 2km from the resort and may be reached either on foot or by taxi

Yes, you will find alcoholic beverages and tobacco in the resort’s shops.  

Day: Casual
Please wear appropriate clothing to access the restaurants. It is strictly prohibited to enter barefoot, in swimwear, with wet clothes or topless.
Night: Smart-Casual
Male guests need to wear shirts with sleeves, smart shorts or long trousers.

Yes, there are always vegetarian options available for our customers in the main buffet.

Diabetic dishes are available on request, so we would recommend that you inform the hotel reception of your needs on arrival.

Yes, our all-inclusive programme offers unlimited themed à la carte dinners which require previous booking which you can manage with your Concierge. All bookings are subject to availability at the time of booking.

No, but mineral water is available in the mini bar, in addition to mineral water in the bars and restaurants in the resort.

You will find many soft drinks including water at the bars and shops within the resort. 

It is not necessary to be vaccinated, however we would advise you to check with your doctor your previous vaccinations prior to your visit.

Yes, we make particular attention to guests suffering food allergies on request, so please advise the front desk or the restaurant manager accordingly upon your arrival to the hotel. 

There’s a pharmacy on the resort’s premises. If it’s closed, there are other pharmacies close to the resort.

Children have two separate swimming pools, the SIRENIOS mini-club, a complete games programme from 10:00 to 13:00, a wide programme of entertainment with shows, mini discos, special snacks, etc. and the SIRENIS AQUAGAMES water park.

At the buffet restaurant you will find various options of soup and vegetables purées.

Yes, this service is available in the hotel with an additional charge.

Tornado 1.40m
Kamikaze 1.22m
Aquatubo, Aquafun, Aquaracer 1.10m

There’s a public bus service between 7:00 am and 6:00 pm which passes every 35 or 40 minutes. The destination of this service is Higüey. The bus stop is at the hotel’s main entrance.

To go to Bávaro you can hire a car or book a taxi. To go to Higüey you can also hire a car, book a taxi, or use the public bus service.

To go to Bavaro, approximately 90 USD for the round trip.
To go to Higuey, approximately 100 USD for the round trip.
These costs are not fixed and may change according to the taxi taken. 

Most tourists will only need to pay for a tourist card that is issued upon arrival at the airport. The cost for the tourist card is US$10 and it will be valid for 30 days. The exit tax is US$20. However, most of the time this is already included in the airline ticket cost. To see if you need a visa, contact the embassy.

From 1 April 2021, all passengers entering or exiting the Dominican Republic will be required to fill in a Dominican Republic Electronic Ticket for inbound and outbound travel.

Yes, all the public areas in the resort are adapted for disabled guests.

Non-Refundable rate:
Changes are not permitted.
Prepayment: Your credit card will be charged with the total cost of the reservation when you finalise the reservation process. Cancellation: In the event of cancellation of a booking with a non-refundable rate or no show, the amount paid will not be refunded.

Flexible rate:
If you cancel at least 48 hours before your arrival date, the hotel will return any deposit you may have paid.
If you cancel after the deadline, the hotel shall charge the amount of the first night, and if the whole booking has been paid, the amount of the first night shall not be refunded.
If you do not show up, the hotel shall charge the amount of the first two nights to the card provided as a guarantee, and if the whole booking has been paid, the amount of the first two nights shall not be refunded.
If you wish to pay the total cost of your booking on arrival at the hotel, your credit card is only necessary as a guarantee for your reservation. The reservation cost will not be charged to your credit card, as payment is to be made at the hotel on the day of arrival, either by credit card or in cash, in local currency and according to the exchange rate of the day. If you cancel two days before your arrival date, you will be charged for the first night of your booked stay; in the case of a no-show, you will be charged for the first two nights.
Sirenis Hotels & Resorts reserves the right to do a pre-authorization for the cost of the first night. 
If you have chosen to pay the total cost of your booking now, the reservations system will connect to the bank using a secure connection, in order to give the maximum safety guarantee for the payment process and will charge the amount indicated in the voucher. 

If you wish to cancel a booking made on our website www.sirenishotels.com , you may do so under the section "My Booking" on the home page. You will need to include the email address used at the time of booking, and the booking confirmation code.

If you need further assistance to cancel a booking please contact ecommerce2.mx@sirenishotels.com.

Rate with cancellation fees or non-refundable: In the event of cancellation the amount paid will not be refunded.

If you wish to amend your original booking, whenever your rate allows it, the procedure is as follows:

1. First of all, make a new booking for the accommodation and dates you now require.  Please bear in mind that the rates shown on the website are subject to change at any time, as are the booking conditions, so the cost for your new booking may differ to that of the original one.  Please also take into account that the room availability is limited.

2. Once you have received the confirmation email for the new booking, with the booking confirmation code and copy of the voucher, you will need to cancel the original reservation, under the section "My Booking" which you will find on the home page.  You will need to include the email address used at the time of booking and the booking confirmation code. 

3. Please make sure the new booking is successfully made before cancelling the original one, so that you are assured of the accommodation. The booking is confirmed when a reservation code has been generated and a confirmation email has been received displaying the code, with a copy of the accommodation voucher.

If you have not received the confirmation email, you should contact ecommerce2.mx@sirenishotels.com. We will locate your booking and send you a copy of the voucher.