Sirenis Punta Cana Resort Casino & Aquagames and Grand Sirenis Riviera Maya Resort & Spa were recently awarded the RCI Gold Crown Resort® 2018 and the RCI Excellence In Service® 2018 awards respectively, for providing an outstanding holiday experience and for the extraordinary commitment to the quality of their facilities and services.
RCI® selected Sirenis Punta Cana Resort Casino & Aquagames and Grand Sirenis Riviera Maya Resort & Spa as part of the prestigious group which receives these awards, based on criteria and specific scores obtained through the comment cards of RCI® Members on their holiday experience at our hotels during the period between September 2016 and August 2017.
The comment cards are questionnaires sent to each RCI® Member after their holidays to rate their experience, allowing RCI® to ascertain the quality of each establishment. Numerous operational areas are evaluated: check-in and check-out procedures, hospitality and customer service, maintenance, cleaning services, facilities and characteristics of the hotel, and services in the area, etc.
We are sure that these awards are the result of the passion and dedication that each one of our employees and collaborators provides our guests, creating unique and exceptional holiday experiences.
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