NEW "Punta Cana Promise" seal


Nov. 26, 2019, 2:50 p.m.

The Punta Cana Hotel Consortium, in which our brand Grand Sirenis Hotels & Resorts participates, presents "Punta Cana Promise", the commitment to reaffirm travelers’ confidence.

For the first time in the island’s history, a consortium of hotel chain owners representing more than 50 properties and resorts in Punta Cana, including our brand Grand Sirenis Hotels & Resorts, have come together to reaffirm their commitment through a set of safety rules and guidelines in one of the most important tourist destinations in the Dominican Republic. All information about the participating hotels, including Grand Sirenis Punta Cana Resort, is detailed on the website, which launches today.

The principles that form the basis of the Punta Cana Promise policy are based on eight basic lines:

  • OUR properties are self-contained and provide 24-hour security, both inside and out.
  • OUR food and beverage offerings come only from reputable, trusted vendor partners and are all carefully checked and inspected before being served at any property in accordance with global food safety management standards.
  • OUR employees all undergo rigorous background checks, screening and training.
  • OUR high staff-to-guest ratios ensure that every guest receives the attention, service, and security they expect and deserve.
  • OUR properties not only meet but also exceed tourism and hospitality regulations and guidelines.
  • OUR hotel-affiliated vacation activities and excursions are provided exclusively by reputable partners who are all licensed and insured.
  • OUR properties are each united in the oversight and delivery of the Punta Cana Promise.
  • OUR hotels will provide safety information and phone numbers to all guests upon check in.

Each of the eight points seeks to answer specific questions and to reaffirm traveler confidence following recent media coverage of events on the island. While the policies outlined in the Punta Cana Promise are certainly not new to the hotels – the safety guidelines outlined above have been in place for years – the creation of the Punta Cana Promise marks the first time these hotels have worked together to create such a comprehensive resource in one easy-to-access format.

Grand Sirenis Punta Cana Resort will proudly display the Punta Cana Promise seal on its website indicating its participation and commitment to the Promise.

Approximate exchange rate, valid for information purposes only. We would remind you that according to the applicable legislation, payment is to be made in local currency, and in Cuba, in Cuban Convertible Pesos (CUC) only.