Frequently Asked Questions

What are the check-in & check-out times?

Room occupancy begins at 2 pm on the first day of the booked period.
Room occupancy ends at 12 pm on the day the booked period ends. The establishment will understand that the customer wishes to extend their stay by a day in the event that they do not leave the room by the time stated above.

How much is the Wi-Fi connection?

Wi-Fi connection from your room or anywhere in the hotel is free for 2 devices per room. Please request a password for access at Reception.

Is there a swimming pool towel service at the hotel?

Yes.  A deposit of 10€ is payable (in cash) for each towel. 
The deposit will not be refunded in the event of loss, removal or theft of a towel or towel receipt. Full information is available at Reception.

Does the hotel offer a late check-out service?

Yes, the hotel offers a late check-out service, depending on availability at the time. We will inform you how to use this service at Reception.
The service costs €45 up to 18:00.

How can I contact the hotel?

Please complete the contact form available on the upper section of our website.

How much does the safe service cost?

In your room you will find a safe which can be hired by paying a fee of €3 per day. The hotel is not responsible for money or objects of value which have not been placed inside the safe.

Is there an iron and ironing board available in the room?

An iron & ironing board may be borrowed free of charge, so please see the Reception staff to arrange this.

Is there a hair dryer in the room?

Yes, you will find a hair dryer in the bathroom.

Is it possible to reserve a room upgrade in advance?

It is not possible to guarantee an upgrade to a superior category room before arrival at the hotel.
It is only possible to request an upgrade to a superior category room upon arrival at the hotel, and it will always depend on availability at that time.
The Reception staff will be able to check the availability and price of the upgrade upon your arrival.

May I request a specific room at the hotel?

We try to accommodate our clients based on the type of room selected at the time of reservation. You can email the hotel with your requests and needs. Please don't forget to include the details of your reservation. Our Reception staff will do everything possible to satisfy your wishes based on availability at the time and without guarantee of confirmation before arrival.

What is the climate in Ibiza?

Ibiza has a Mediterranean climate. In summer, from June to September, the average temperature is 28º C and can reach 35º C. On the beautiful beaches on the island, the water temperature averages 25º C. In winter the average temperature is 20º C.

Which clothes are best in summer?

In summer, it is preferable to wear cool clothes and of course don’t forget your swimming costume! At the beginning and end of the summer season, you will need a light cover up for the evenings, and during the winter you need warm clothes.

Which sun protection factor should I use?

With the high temperatures in summer, we would advise you to use sun lotion with an average protection index of 20 to 50, especially for children. It is also recommended to avoid sunbathing between 13:00 and 16:00.

What is the currency?

In Ibiza, as in Europe, the currency is the Euro.

What is the official language?

The official languages are Spanish and Catalan; at the hotel English and German are also spoken.

Is it possible to change currency or withdraw money at the hotel?

The hotel has a currency exchange service at Reception between 08:00 and 23:00h. There are ATM's available in the vicinity of the hotel.

Is there a dress code for the hotel restaurants?

Please wear appropriate clothing to access the restaurants. It is strictly prohibited to enter barefoot, in swimwear, with wet clothes or topless.
At dinner it is recommended to dress more formally.

Does the hotel cater for vegetarians?

Although there is not a special menu available for vegetarians, there is a wide variety of salads and different dishes suitable for vegetarians.

Does the hotel offer a picnic service instead of lunch or dinner?

Yes, the hotel offers picnics, which should be booked a day in advance at Reception, before 20:00h.

Is there a cold dinner service available at the hotel?

On the day of arrival, guests arriving at the hotel after the dining room has closed may request a cold supper. It is necessary advance notice before the arrival day.

Is there an early breakfast service at the hotel?

If you require an early breakfast on your departure day before the restaurant is open, please see Reception before 8 pm on the previous day.

Are there special dishes for diabetics?

Diabetic dishes are available, so we would recommend that you inform the hotel reception of your needs on arrival, or to the restaurant manager.

Do the different restaurants of the hotel offer gluten-free food?

With prior notice the restaurants can offer you gluten-free bread, biscuits and pasta.

Can we buy mineral water in the hotel?

Yes, in the bars of the hotel you can purchase mineral water and bottled drinks. You will also find 24 hour vending machines with soft drinks on the ground floor.

Is it safe to drink the water in the hotel?

Yes, the water is safe to drink however we would advise you not to drink from the tap.

Are any vaccinations necessary?

It is not necessary to be vaccinated when travelling to Ibiza.

Is there a chemist in the hotel complex?

No, but there is one nearby.

Are food allergies taken into consideration?

Yes, particular attention is made for guests suffering food allergies, so please advise the staff accordingly on arrival to the hotel or to the restaurant manager.

Is it necessary to notify the hotel to reserve a cot? Does it have an additional cost?

If you are travelling with a baby under 2 years old, the cot will be available in your room upon arrival. This service is free.
If your baby is over 2 years old and requires a cot, the hotel must be notified, and will provide one for free, depending on availability at the time.

What are the facilities and services for children?

The hotel has an internet room and activities organised by our entertainment team.

Does the hotel offer a transfer service from the airport?

If you need to reserve a transfer, you can check availability and rates on our website. Click on the "Book Transfer" section of the Homepage.

Is there a car hire service in the hotel?

Car or motorbike hire may be arranged at Reception.

Is the hotel accessible for people with reduced mobility?

Almost all the public areas of the hotel (reception, terrace, restaurant, bars...) are accessible, however there are 2 steps to the toilets on the main floor area. There are 3 specially adapted rooms in the hotel.

Is the hotel entrance accessible for guests in wheelchairs?

Yes the entrance has 1 automatic door measuring 185 cm. Furthermore, the hotel furniture is not an obstacle for guests with reduced mobility.

Is the lift adapted for people with reduced mobility?

Yes, the doors of the lift measure 70 cm. The interior dimensions are 100 cm width and 90 cm depth. The handrail is a height of 90 cm. Additionally, the lift buttons are in braille.

Is it necessary to use the lift to reach the adapted rooms?

No, the adapted rooms are located on the ground floor.

What is the width of the door to the adapted room?

The door is 80 cm wide, and inside the room it is possible to make a 130 cm turn in the corridor and an 180 cm turn in the bedroom.

Is it possible to access the swimming pool easily?

Yes.  The access to the swimming pool and sun terraces is flat and there are no obstacles.

How is the bathroom of the adapted rooms set up?

The bathroom of the adapted room has a shower with a continuous anti-slip floor. The handrail is at a height of 80 cm.

What are the online booking conditions?


Non-Refundable rate:
Changes are not permitted.
Prepayment: Your credit card will be charged with the total cost of the reservation when you finalise the reservation process. Cancellation: In the event of cancellation of a booking with a non-refundable rate or no show, the amount paid will not be refunded.

Flexible rate:
If you cancel at least 48 hours before your arrival date, the hotel will return any deposit you may have paid.
If you cancel after the deadline, the hotel shall charge the amount of the first night, and if the whole booking has been paid, the amount of the first night shall not be refunded.
If you do not show up, the hotel shall charge the amount of the first two nights to the card provided as a guarantee, and if the whole booking has been paid, the amount of the first two nights shall not be refunded.
If you wish to pay the total cost of your booking on arrival at the hotel, your credit card is only necessary as a guarantee for your reservation. The reservation cost will not be charged to your credit card, as payment is to be made at the hotel on the day of arrival, either by credit card or in cash, in local currency and according to the exchange rate of the day. If you cancel two days before your arrival date, you will be charged for the first night of your booked stay; in the case of a no-show, you will be charged for the first two nights.
Sirenis Hotels & Resorts reserves the right to do a pre-authorization for the cost of the first night. 
If you have chosen to pay the total cost of your booking now, the reservations system will connect to the bank using a secure connection, in order to give the maximum safety guarantee for the payment process and will charge the amount indicated in the voucher. 

What should I do if I want to cancel my booking?

If you wish to cancel a booking made on our website, you may do so under the section "My Booking" on the home page. You will need to include the email address used at the time of booking, and the booking confirmation code.

If you need further assistance to cancel a booking please contact

In the event of cancellation of a booking with a non-refundable rate, the amount paid will not be refunded.

What should I do if I want to amend my booking?

If you wish to amend your original booking, whenever your rate allows it, the procedure is as follows:

1. First of all, make a new booking for the accommodation and dates you now require.  Please bear in mind that the rates shown on the website are subject to change at any time, as are the booking conditions, so the cost for your new booking may differ to that of the original one.  Please also take into account that the room availability is limited.

2. Once you have received the confirmation email for the new booking, with the booking confirmation code and copy of the voucher, you will need to cancel the original reservation, under the section "My Booking" which you will find on the home page.  You will need to include the email address used at the time of booking and the booking confirmation code. 

3. Please make sure the new booking is successfully made before cancelling the original one, so that you are assured of the accommodation. The booking is confirmed when a reservation code has been generated and a confirmation email has been received displaying the code, with a copy of the accommodation voucher.

What is the tax on tourist stays?

The Balearic Government approved a law taxing tourist stays in the Balearic Islands. This tax came into effect from the 1st July 2016 and will tax stays in tourist establishments as from this date.
It is a direct tax, which will be paid in full into a fund for encouraging sustainable tourism.

Who is obliged to pay this tax?

All clients staying at the hotel (stays of persons under 16 years of age are exempt).

How is the amount to be paid calculated?

The sum to be paid will be obtained by applying the following rate to the number of days’ stay: in four star hotels €3 + VAT.
Discounts: 50% for long duration stays (as from the 9th day of the stay).

When should our clients pay the tax?

On arrival at the hotel during the check-in procedure our reception staff will present the corresponding documentation for payment of the tax before entry to the room.

Sirenis Hotel Club Siesta awards

Sirenis Hotel Club Siesta

C/ de les Margalides, 21 Urb. Siesta

07840 Santa Eulalia del Río, Ibiza - España

(+34) 971 330 275
Approximate exchange rate, valid for information purposes only. We would remind you that according to the applicable legislation, payment is to be made in local currency, and in Cuba, in Cuban Convertible Pesos (CUC) only.