Awards and recognitions

Sirenis Hotels & Resorts has received a variety of awards and recognitions over the years, from clients, tour operators and specialist magazines. These include the Golden Apple Awards, RCI Gold Crown Resort, Great Place to Work, Travelife Gold Award, Tripadvisor Travellers’ Choice and the Balearic Islands Government Recognition, among others.

IBIZA

Travelife Gold Award, 2021
The Sirenis Seaview Country Club, Sirenis Hotel Club Aura and Sirenis Hotel Club Siesta hotels have been awarded a Travelife Gold seal for their work to protect the environment and their commitment to sustainability. The Seaview hotel has held this award since 2016, while the Aura and Siesta hotels first received the distinction in 2017, and year after year ever since.

ISO 10001:2015 Environmental-Management System, 2021
Sirenis Seaview Country Club and Sirenis Hotel Club Aura have been awarded certification in accordance with the international ISO 10001:2015 standard. The scope of the audit carried out by SGS covers “The provision of accommodation and catering services”. The Seaview hotel has held this certification since 2014, while the Aura hotel first received the distinction in 2015, and year after year ever since.

ISO 9001:2015 Quality-Management System, 2021
Sirenis Hotels & Resorts has been awarded certification in accordance with the ISO 9001:2015 international standard. The scope of the audit carried out by SGS covers “The provision of accommodation and catering services” and applies to the head offices and three Sirenis Hotels & Resorts in Ibiza: Sirenis Seaview Country Club, Sirenis Hotel Club Aura and The Ibiza TwIIns. The four centres have held this certification since 2014, awarded year after year.

Carbon-Footprint Environment Certification, 2020 and 2021
As part of its commitment to the environment, Sirenis Hotels holds carbon-footprint Environment certification, issued by AENOR, for the financial years 2019 and 2020 – in accordance with the requirements of ISO 14064-1:2012. A carbon footprint is the calculation of greenhouse-gas emissions released into the environment as a direct effect of the activity carried out by our organisation. Based on this calculation, we have developed initiatives aimed at reducing said emissions.

Tripadvisor Recognitions, 2016, 2020 and 2021
Sirenis Hotel Club Aura has been awarded the “Travellers’ Choice” certification for 2021 and 2016.
Sirenis Hotel Club Siesta was awarded the “Travellers’ Choice” certification in 2020.
Sirenis Seaview Country Club was awarded the “Travellers’ Choice” certification in 2016.

Balearic Islands Government Recognition, 2014
To celebrate World Tourism Day 2014, under the “Tourism and community development” theme, Sirenis Hotels & Resorts was awarded this recognition thanks to its business experience, its dedication to service and its defence and promotion of tourism.

Award for Excellence, 2009
The British tour operator Thomas Cook chose Sirenis Seaview Country Club for its “Award for Excellence” in 2009. This award recognises the hotel’s high standards for service and quality.

Marque of Excellence Award, 2008
The leading British tour operator Thomas Cook chose Sirenis Seaview Country Club for its “Marque of Excellence Award” as the Best Sunzone/Suncentre in 2008.

Marque of Excellence Award, 2007
The British tour operator Thomas Cook chose Sirenis Seaview Country Club for its “Marque of Excellence Award” as the best in the Balearic Islands under the Panorama brand in 2007.

Accommodation Award, 2001
The British tour operator Airtours chose Sirenis Seaview Country Club for its “Accommodation Award”, in recognition of its high quality standards during the 2001 season.

Gold Awards, 1997, 1998 and 1999
The British tour operator Thomson delivered the Gold Award to Sirenis Seaview Country Club as the Best Superfamily accommodation in 1999. In 1998, this same hotel won the Overall Winner prize in its category. In 1997, it was named the Best Sun Hotel.

PUNTA CANA

Blue Flag
In recognition of their support for sustainability, Grand Sirenis Punta Cana has been given its Blue Flag certification for another year. The company has been part of this programme since 2012, due to the high standards it maintains in terms of environmental management, safety, accessibility, services and water quality, among other areas, in order to minimise the impact of the company’s activity on many different ecosystems.
The Blue Flag is an iconic award and is present in 47 countries. It was created in 1985 by the Foundation for Environmental Education (FEE).

Green Key
Grand Sirenis Punta Cuna Resort is proud to earn the prestigious Green Key ecological award for projects related to environmental responsibility and sustainable operation within the tourism industry. Green Key is an iconic award present in 65 countries.

Tripadvisor Recognitions, 2020 and 2021
The Grand Sirenis Punta Cana Resort has been certified as a “Travellers’ Choice” hotel for two consecutive years, in 2020 and 2021.

Great Place to Work, 2018
Grand Sirenis Punta Cana Resort, certified as an excellent workplace by Great Place to Work. With this certification, Grand Sirenis has been recognised among the best companies to work for in the Dominican Republic.

RCI Gold Crown Resort, 2015 and 2016
Recognition awarded to Sirenis Punta Cana Resort by RCI®, for offering an outstanding holiday experience and for its commitment to the quality of its facilities and service.

RCI Excellence in Service Recognitions, 2015 and 2016
Excellence in Service distinction awarded by RCI® to Sirenis Punta Cana Resort, in recognition of the hotel’s high standards for quality and service.

RCI All Inclusive Premier Recognitions, 2015 and 2016
The RCI® All Inclusive Premier 2016 distinction, awarded to the Sirenis Punta Cana Resort, reflects the hotel’s consistency in its quality of service, food, drinks and facilities.

Pegas Touristik, best hotel-chain award, 2014
The prize for the best hotel chain awarded by the Russian tour operator Pegas Touristik was delivered as part of the OTDYKH Leisure 2014 fair held in Moscow.

Golden Apple Awards, 2014
Sirenis Punta Cana Resort, winner of the Apple Vacations Golden Apple Award 2014.
Golden Apple Awards, 2009The Golden Apple is awarded to hotels who receive “the highest certifications for accommodation, services, facilities and food”, according to the evaluations of hundreds of thousands of customers in the holiday-satisfaction survey carried out by the prestigious American tour operator Apple Vacations.
Sirenis Punta Cana Resort was chosen for this award in September 2009, after having received an approval rating of more than 85% from guests.

Cristal Awards, 2001-2008
Check Safety First, a leading British company in the field of hygiene, has recognised the effort undertaken to offer holidays in total safety in several years:
2008: Regional Award Winner to Sirenis Tropical Suites
2006: National Winner to Sirenis Cocotal Beach Resort
2005: National Winner to Sirenis Cocotal Beach Resort
2005: East Zone Best Hotel to Sirenis Cocotal Beach Resort
2002: Cristalísimo award
2001: Regional Award Winner, Marque of Excellence Award

MARQUE OF EXCELLENCE 2008
The leading British tour operator Thomas Cook chose Sirenis Cocotal Beach Resort and Sirenis Tropical Suites for the Marque of Excellence Award in 2008.

RIVIERA MAYA

Travelife Gold Award, 2021-2023
Grand Sirenis Riviera Maya has been awarded the Travelife Gold seal for its work to protect the environment and its commitment to sustainability, from 2015 until today, year after year.

Great Place to Work, 2019
Grand Sirenis Riviera Maya Resort & Spa, certified as an excellent workplace by Great Place to Work. With this certification, Grand Sirenis has been recognised among the best companies to work for in Mexico. The resort has enjoyed this certification since 2015.

TripAdvisor Recognitions, 2021
The Grand Sirenis Riviera Maya Resort & Spa was certified as a “Travellers’ Choice” hotel in 2021.

RCI Gold Crown Resort, 2016
Recognition awarded to Grand Sirenis Riviera Maya Resort & Spa by RCI®, word leader in the holiday-ownership and tourism-oriented real-estate industry, for offering an outstanding holiday experience.

RCI Excellence in Service Recognitions, 2016
Excellence in Service 2016 distinction awarded by RCI® to Grand Sirenis Riviera Maya Resort & Spa, in recognition of the hotel’s high standards for quality and service.

All Inclusive Premier RCI Recognition, 2016
Grand Sirenis Riviera Maya received the RCI® All Inclusive Premier 2016 distinction as a reflection of the hotel’s consistency in its quality of service, food, drinks and facilities.

Family-Responsible Company Distinction, 2015
Recognition as a family-responsible company, by promoting good working practices with regard to gender equality, preventing and fighting workplace violence and sexual harassment, and ensuring a good work-life balance.

Golden Apple Awards 2015
Grand Sirenis Riviera Maya Resort & Spa, winner of the Apple Vacations Golden Apple Award 2015 for its Outstanding Quality. The resort also received these awards in 2008, 2009, 2011, 2013 and 2014.

Holidaycheck Quality Selection 2013
Grand Sirenis Riviera Maya Resort & Spa, one of the resorts with the highest score on the Holidaycheck review website.

Gold Ardy Award 2013
Sirenis Premium Travellers Club, the Sirenis Hotels & Resorts holiday club, received the ARDY Gold award for its reinvention of the traditional members kit, thanks to its new electronic members kit created for the iPad.

Cristal HACCP Award 2007, 2008 and 2009
Hazard Analysis Critical Control Points (HACCP) is a quality-assurance system that has become increasingly important in the global food industry. The Cristal awards guarantee that the food we produce is safe for consumption.

Member of the Hotels and Tourism Association 2008-2009
The Caribbean Hotels and Tourism Association (CHTA) awards this recognition to companies that exemplify excellent hospitality in the Caribbean.

GOLDEN APPLE AWARD 2008 and 2009
The Golden Apple is awarded to hotels who receive “the highest certifications for accommodation, services, facilities and food”, according to the evaluations of hundreds of thousands of customers in the Apple Vacations Holiday-Satisfaction Survey. Grand Sirenis is one of few hotels in Riviera Maya to win this coveted award two years in a row.

MARQUE OF EXCELLENCE 2007, 2008 and 2009
The leading British tour operator Thomas Cook chose Grand Sirenis for its Marque of Excellence Award in 2007, 2008 and 2009. This award expresses the recognition of Thomas Cook customers having stayed at the Grand Sirenis hotel, thanks to the accommodation’s high standards of service and quality.

OBRA DEL AÑO AWARD 2008
The Obra del Año awarded, given out by the Obras magazine published by the Expansión group, is given to the most impressive, magnificent or extraordinary building of the year. This prize recognises how this project stands out for its qualities of design, constructive processes, environmental protection and the technology used. The Obras magazine is the most prestigious, highest authority and longest-running publication in the construction industry.

OUTSTANDING SALES AWARD 2006, 2007 and 2008
Grand Sirenis received the Thomas Cook Outstanding Sales award each year from 2006 to 2008 as one of this tour operator’s best-selling hotels.

ESTRELLAS DEL TURISMO 2008
This award was granted to Grand Sirenis employees for exemplary hospitality and service in Riviera Maya.

CEMEX BUILDING AWARDS 2007
CEMEX bestowed the Cemex Building Award upon Hotel Grand Sirenis as a Sustainable Building, promoting a culture of innovation and global competitiveness. Its goal is to distinguish the best of Mexican and global construction.

OVERALL BEST IN BRAND 2007
The leading British tour operator Thomas Cook awarded us Overall Best in Brand as the best long-haul hotel in 2007.