• What is the currency?
In Ibiza, as in Europe, the currency is the Euro.
• What is the official language?
The official language is Spanish, however in most places on the island and in all the Sirenis Hotels, English, German and Italian is spoken.
• Is it possible to change money or withdraw cash in the hotel?
Yes, you will be able to change money at reception and there is a cash-point machine in the area.
• What is the climate like in Ibiza?
Ibiza has a Mediterranean climate. In summer, from June to September, the average temperature is 28º C and can reach 35º C. On the beautiful beaches on the island, the water temperature averages 25º C. In winter the average temperature is 20º C.
• Which clothes are best in summer?
In summer, it is preferable to wear cool clothes and of course don’t forget your swimming costume! At the beginning and end of the summer season, you will need a light cover up for the evenings, and during the winter you need warm clothes.
• Is there a Dress Code in the restaurant?
Yes, anyone in swimwear or not wearing a shirt/t-shirt will not be allowed in the restaurant.
• Which sun protection factor should I use?
With the high temperatures in summer, we would advise you to use sun lotion with an average protection index of 20 to 50, especially for children. It is also recommended to avoid sunbathing between 13:00 and 16:00.
• How do I get to the hotel from the airport?
If you haven’t already booked your transfer with your tour operator, you can book it on our website.
• How can I cancel my internet booking?
In order to cancel your direct booking made on the Sirenis Hotels & Resorts website, please send all the details to the following e-mail address: comercial2@sirenishotels.com
• What are the check-in & check-out times?
Check-in: after 2 p.m. and check-out: before 12:00 a.m.
• Is there a car hire service in the hotel?
Yes, cars can be hired from the hotel reception
• How much is the wifi connection?
The prepaid card to connect to internet is available at reception and costs 6€ for an hour, 15€ for 24 hours and 25€ for 1 week.
• Is the water in the hotel drinkable?
Yes, the water is drinkable however it has a high level of chlorine as per the hygiene regulations, so it doesn’t have a pleasant taste. You will find water dispensers in the hotel bar and restaurant.
• Are any vaccinations necessary?
It is not necessary to be vaccinated when travelling to Ibiza
• Is there vegetarian food?
There is a wide variety of salads and other dishes to suit vegetarians.
• Are there special dishes for diabetics?
Diabetic dishes are available, so we would recommend that you inform the hotel reception of your needs on arrival, or to the restaurant manager.
• Are food allergies taken into consideration?
Yes, particular attention is made for guests suffering food allergies, so please advise the staff accordingly on arrival to the hotel or to the restaurant manager.
• Can we buy medicine in the hotel?
No, but there is a chemist near the hotel.
• What are the facilities for children in the hotel?
There is a nursery, playground, swimming pools and German speaking children’s activities.
Is the hotel accessible for handicapped guests?
Yes, all the public areas of the hotel (reception, terrace, restaurant, bars,,,) are accessible and there are 4 specially adapted handicapped rooms.
Is the hotel entrance accessible for guests in wheelchairs?
Yes, the entrance is accessible for guests in wheelchairs, and the doors measure 1.75m.
Would the furnishings in the hotel present difficulties for visually impaired guests?
No, the furnishings would not be an obstacle for handicapped guests.
Is there a lift in the hotel and is it necessary to use it to reach the adapted rooms?
There is no lift and the adapted rooms are located on the ground floor.
What is the width of the door to the handicapped room?
The door is 81cm. wide and once inside, it is possible to make a circumference.
What are the bathroom features?
The adapted bathroom has a non-slip bath; the vertical handrail is at a height of 16cm and the horizontal rail 13cm. The bathroom door measures 81cm.
Is it possible to access the swimming pool easily?
Yes. The access to the swimming pool and sun terrace is flat and there are no obstacles.
