What are the online booking conditions?

If you cancel up to 48 hours before the arrival date: the hotel will refund any deposit or payment you may have made for the accommodation.

If you cancel outside this time limit or do not arrive, the hotel will charge the first night’s accommodation to the credit card supplied as a guarantee.  If the total cost of the booking has already been paid, the amount for the first night will not be returned. Sirenis Hotels & Resorts reserves the right to do a pre-authorization for the cost of the first night. ?

This does not apply to bookings made using rates with cancellation fees or non-refundable rates. In the event of cancellation or no-show the amount paid will not be refunded.

What should I do if I want to cancel my booking?

If you wish to cancel a booking made on our website www.sirenishotels.com , you may do so under the section "My Booking" on the home page. You will need to include the email address used at the time of booking, and the booking confirmation code.

Rate with cancellation fees or non-refundable: In the event of cancellation the amount paid will not be refunded.

What should I do if I want to amend my booking?

If you wish to amend your original booking, whenever your rate allows it, the procedure is as follows:

1. First of all, make a new booking for the accommodation and dates you now require.  Please bear in mind that the rates shown on the website are subject to change at any time, as are the booking conditions, so the cost for your new booking may differ to that of the original one.  Please also take into account that the room availability is limited.

2. Once you have received the confirmation email for the new booking, with the booking confirmation code and copy of the voucher, you will need to cancel the original reservation, under the section "My Booking" which you will find on the home page.  You will need to include the email address used at the time of booking and the booking confirmation code. 

3. Please make sure the new booking is successfully made before cancelling the original one, so that you are assured of the accommodation. The booking is confirmed when a reservation code has been generated and a confirmation email has been received displaying the code, with a copy of the accommodation voucher.

What should I do if I do not receive the confirmation email after making the booking?

If you have not received the confirmation email, you should contact ecommerce.mx@sirenishotels.com . We will locate your booking and send you a copy of the voucher.

H Hotel
and services