What are the online booking conditions?

Non-Refundable rate: 
Changes are not permitted. 
Prepayment: Your credit card will be charged with the total cost of the reservation when you finalise the reservation process. For your security, when you arrive at the hotel you are obliged to show the credit card used for the payment of your reservation, and it is necessary for the card holder to be present.  If this is not the case, you will be asked to pay again in full and the amount will be refunded to the original card used for payment.
?If your booking is for a hotel in IBIZA, you are using a credit card to pay for this reservation on behalf of someone else and the card holder will not personally be arriving at the hotel, we would ask you to contact us in order that we may make your reservation (Tel. +34 971 312 512 / E-Mail: comercial2.es@sirenishotels.com). You will be given the bank account details so that the payment may be made by bank transfer. 
?Cancellation: In the event of cancellation of a booking with a non-refundable rate or no show, the amount paid will not be refunded.

Rate with cancellation fees:
Changes are not permitted.
Prepayment: Your credit card will be charged with 1 or 2 nights stay at the time of booking (according to the season). For your security, when you arrive at the hotel you are obliged to show the credit card used for the payment of your reservation, and it is necessary for the card holder to be present.  If this is not the case, you will be asked to pay again in full and the amount will be refunded to the original card used for payment.
Cancellation: In the event of cancellation or no-show the amount paid will not be refunded.

Flexible rate: 
If you cancel up to 48 hours before the arrival date: the hotel will refund any deposit you may have paid. If you cancel after this time or do not arrive: the hotel will charge the first night to the credit card left as a guarantee, and if the total has already been paid, the amount for the first night will not be returned. 
If you wish to pay the total cost of your booking on arrival at the hotel, your credit card is only necessary as a guarantee for your reservation.  The reservation cost will not be charged to your credit card, as payment is to be made at the hotel on the day of arrival, either by credit card or in cash, in local currency and according to the exchange rate of the day. Only in the event of cancellation two days before the arrival date, or if you do not arrive, will the first night's accommodation be charged to your credit card. Sirenis Hotels & Resorts reserves the right to do a pre-authorization for the cost of the first night. 
If you have chosen to pay the total cost of your booking now, the reservations system will connect to the bank using a secure connection, in order to give the maximum safety guarantee for the payment process and will charge the amount indicated in the voucher. For your security, when you arrive at the hotel you are obliged to show the credit card used for the payment of your reservation, and it is necessary for the card holder to be present.  If this is not the case, you will be asked to pay again in full and the amount will be refunded to the original card used for payment.
?If your booking is for a hotel in IBIZA, you are using a credit card to pay for this reservation on behalf of someone else and the card holder will not personally be arriving at the hotel, we would ask you to contact us in order that we may make your reservation (Tel. +34 971 312 512 / E-Mail: comercial2.es@sirenishotels.com). You will be given the bank account details so that the payment may be made by bank transfer. 

What should I do if I want to cancel my booking?

If you wish to cancel a booking made on our website www.sirenishotels.com , you may do so under the section "My Booking" on the home page. You will need to include the email address used at the time of booking, and the booking confirmation code.

If you need further assistance to cancel a booking please contact ecommerce.mx@sirenishotels.com.

Rate with cancellation fees or non-refundable: In the event of cancellation the amount paid will not be refunded.

What should I do if I want to amend my booking?

If you wish to amend your original booking, whenever your rate allows it, the procedure is as follows:

1. First of all, make a new booking for the accommodation and dates you now require.  Please bear in mind that the rates shown on the website are subject to change at any time, as are the booking conditions, so the cost for your new booking may differ to that of the original one.  Please also take into account that the room availability is limited.

2. Once you have received the confirmation email for the new booking, with the booking confirmation code and copy of the voucher, you will need to cancel the original reservation, under the section "My Booking" which you will find on the home page.  You will need to include the email address used at the time of booking and the booking confirmation code. 

3. Please make sure the new booking is successfully made before cancelling the original one, so that you are assured of the accommodation. The booking is confirmed when a reservation code has been generated and a confirmation email has been received displaying the code, with a copy of the accommodation voucher.

What should I do if I do not receive the confirmation email after making the booking?

If you have not received the confirmation email, you should contact ecommerce.mx@sirenishotels.com . We will locate your booking and send you a copy of the voucher.

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