LEGAL NOTICE

IV. BOOKING CONDITIONS AND CANCELLATIONS

Non-Refundable Rates: Changes are not permitted. In the event of cancellation of a booking with a non-refundable rate, the amount paid will NOT be refunded.

Other Rates: If you cancel before 48 hours before the arrival date: the hotel will return to you any deposit you may have paid. If you cancel within this period or do not arrive: the hotel will charge the first night to the credit card left as a guarantee and, if the total has been paid, the amount for the first night will not be returned.

If you wish to cancel a booking made on our website www.sirenishotels.com, you may do so under the section "My Booking" on the Home page. If you need further assistance to cancel a booking of one of our hotels in Ibiza, please contact us at: comercial2.es@sirenishotels.com. If you need further assistance to cancel a booking of one of our hotels in the Caribbean Sea (Punta Cana, Mayan Riviera) please send us an email to: ecommerce.mx@sirenishotels.com.

It will not be possible to use any special offers published on this website along with other offers or discounts.

Existing members of the programme holding Sirenis FRIENDS membership cards (Sirenis VIP Club until now), should enter the membership number and pasword to book at preferential rates.