LEGAL NOTICE

IV. BOOKING CONDITIONS AND CANCELLATIONS

Non-Refundable rates: 
Changes are not permitted. 
Prepayment: Your credit card will be charged with the total cost of the reservation when you finalise the reservation process.
Cancellation: In the event of cancellation of a booking with a non-refundable rate or no show, the amount paid will not be refunded.

Rates with cancellation fees:
Changes are not permitted.
Prepayment: Your credit card will be charged with 1 or 2 nights stay at the time of booking (according to the season).
Cancellation: In the event of cancellation or no-show the amount paid will not be refunded.

General rate: 
If you cancel up to 48 hours before the arrival date: the hotel will refund any deposit you may have paid. If you cancel after this time or do not arrive: the hotel will charge the first night to the credit card left as a guarantee, and if the total has already been paid, the amount for the first night will not be returned.

If you wish to cancel a booking made on our website www.sirenishotels.com, you may do so under the section "My Booking" on the Home page. If you need further assistance to cancel a booking of one of our hotels in Ibiza, please contact us at: comercial2.es@sirenishotels.com. If you need further assistance to cancel a booking of one of our hotels in the Caribbean Sea (Punta Cana, Mayan Riviera) please send us an email to: ecommerce.mx@sirenishotels.com.

It will not be possible to use any special offers published on this website along with other offers or discounts.

Existing members of the programme holding Sirenis FRIENDS membership cards (Sirenis VIP Club until now), should enter the membership number and pasword to book at preferential rates.