LEGAL NOTICE

IV. BOOKING CONDITIONS AND CANCELLATIONS

Non-Refundable rate: 
Changes are not permitted. 
Prepayment: Your credit card will be charged with the total cost of the reservation when you finalise the reservation process. For security reasons, it will be necessary to show the credit card used for payment on arrival at the hotel, in order that the correct registration is made.
Cancellation: In the event of cancellation of a booking with a non-refundable rate or no show, the amount paid will not be refunded.

Rate with cancellation fees:
Changes are not permitted.
Prepayment: Your credit card will be charged with 1 or 2 nights stay at the time of booking (according to the season). For security reasons, it will be necessary to show the credit card used for payment on arrival at the hotel, in order that the correct registration is made.
Cancellation: In the event of cancellation or no-show the amount paid will not be refunded.

Flexible rate: 
If you cancel up to 48 hours before the arrival date: the hotel will refund any deposit you may have paid. If you cancel after this time or do not arrive: the hotel will charge the first night to the credit card left as a guarantee, and if the total has already been paid, the amount for the first night will not be returned. 
If you wish to pay the total cost of your booking on arrival at the hotel, your credit card is only necessary as a guarantee for your reservation.  The reservation cost will not be charged to your credit card, as payment is to be made at the hotel on the day of arrival, either by credit card or in cash, in local currency and according to the exchange rate of the day. Only in the event of cancellation two days before the arrival date, or if you do not arrive, will the first night's accommodation be charged to your credit card. Sirenis Hotels & Resorts reserves the right to do a pre-authorization for the cost of the first night. 
If you have chosen to pay the total cost of your booking now, the reservations system will connect to the bank using a secure connection, in order to give the maximum safety guarantee for the payment process and will charge the amount indicated in the voucher. For security reasons, it will be necessary to show the credit card used for payment on arrival at the hotel, in order that the correct registration is made. 

If you wish to cancel a booking made on this website, you may do so under the section "My Booking" on the Home page. If you need further assistance to cancel a booking corresponding to one of our hotels on Ibiza, please contact: comercial2.es@sirenishotels.com. If you need further assistance to cancel a booking corresponding to one of our hotels in either Punta Cana or the Riviera Maya, please send an email to: ecommerce.mx@sirenishotels.com.

It will not be possible to use any special offers published on this website together with other offers or discounts.

Sirenis Friends card holders (or the original Sirenis VIP Club cards) need to log on first using the Sirenis Friends tab in order to see the preferential rates, and for these to be applied to online bookings. Please note that we are unable to apply the card discount afterwards to confirmed bookings if this procedure is not followed.